Event Operations Coordinator

About the Company

Our client is an events company specializing in dance and house music experiences, hosting events across the United States and abroad. Each event is built from the ground up with DJs and promoters. The company gives everyone on its team hands-on entrepreneurial experience.

Role Details

• Location: Remote, Latin America
• Type: Full-time, independent contractor
• Reports to: Operations Manager and Founder
• Language: Native or near-native English
• Working hours: Night-focused. Most days start at 12:00 PM ET, and West Coast event nights run until about 5:00 AM ET
• PTO: 10 to 16 days per year, taken during slower periods between events
• Training: About 1.5 months, working directly with the Operations Manager

Role Summary

You will be the person behind the events: making sure every event is set up correctly, managed throughout the marketing process, and runs smoothly on the night, as the live point of contact for every city running that evening.

Key Responsibilities

• Run events live at night across every city, staying in touch with on-site teams, DJs, and venue staff by phone and FaceTime
• Handle issues as they come up and close each night with a recap and follow-ups
• Coordinate with venue managers and security ahead of each event
• Build ticket pages and tracking links, run each announcement, and keep ticket links and link pages current
• Send the daily marketing instructions and event art, write text blasts, and keep DJs and promoters updated on sales
• Set up and run the DJ and promoter group chats so nothing sits unanswered, and send final set times
• Between seasons, prepare upcoming events, maintain the venue database and DJ roster, and keep playbooks current
• Research sponsorships, support on-site activations, and manage the ticket buyer support inbox

Requirements

• Native or near-native English, since you will be on the phone with people in the United States every night
• Comfortable on the phone and on FaceTime with people you have never met, including venue managers, security, and DJs
• Calm under pressure, quick on your feet, and able to handle problems end to end
• Exceptionally organized and able to manage many events at once
• Strong written communication, since you will represent the company in many group chats
• Experience coordinating people, running something, or handling live situations, in any field
• Reliable internet with a backup for event nights, and availability for late nights

Nice to Have

• Event management experience (a music background is not required)
• Apple devices (iPhone, Mac) for Apple Messages

Hiring Process

A short intro video and application materials, a live scenario exercise with the founder and Operations Manager, a personal interview, reference calls, and a shadow shift on an event night.

What We Offer

• 100% remote work
• Room to grow within a lean team, working directly with the founder
• 10 to 16 days of PTO per year