Account Manager

About the Company

A US pharmacy group purchasing organization (GPO) operating as a sub-group within a larger pharmaceutical distribution network, serving 100+ independent retail and long-term care pharmacies that represent over $200M in annual purchasing volume. It partners with independent pharmacy owners to drive greater purchasing power, higher profitability and long-term growth through contract negotiations, rebate optimization, analytical reporting and hands-on business consultation, and is part of a broader coalition of around 500 pharmacies representing nearly $1B in annual purchasing volume.

Role Summary

Own and grow relationships with a portfolio of independent pharmacy members, serving as their primary point of contact and helping them maximize value from the organization's vendor programs, rebate structures and consulting services.

Position Details

• Reports to: US-based leadership
• Location: Remote, Latin America (excluding Brazil)
• Employment type: Full-time
• Language: English fluency required for member-facing work
• Experience: 2 to 5 years
• Working hours: Overlap with US Central Time business hours
• PTO: 14 days

Key Responsibilities

• Serve as the day-to-day contact for a portfolio of independent pharmacy members
• Guide members through onboarding and ensure they are fully leveraging the organization's programs, vendor agreements and rebate opportunities
• Review monthly performance reports with members and identify actions to improve rebate tier placement and profitability
• Drive member compliance with the organization's generic drug sourcing programs and enroll members in additional vendor programs
• Coordinate with internal teams on contract negotiations, vendor program enrollments and member escalations
• Monitor account health, flag risks early and proactively address member concerns
• Maintain accurate member records and activity logs in internal systems
• Deliver daily activity reports to leadership and meet minimum member outreach volume targets

Required Skills

• 2 to 5 years of experience in account management, client success or a related role
• Comfortable reading business performance data (rebate reports, purchasing analytics, compliance grids) and translating it into clear recommendations for non-technical business owners
• Strong communicator in English, written and verbal, able to build trust quickly with US-based business owners
• Organized, self-directed and able to manage multiple accounts simultaneously
• Experience with CRM and collaboration tools (Salesforce, HubSpot or similar)
• Able to maintain consistent overlap with US Central Time business hours

Nice to Have

• Familiarity with pharmacy distribution, rebate structures, GPO operations or healthcare contracting
• Proficiency in Latin American Spanish dialects (supports internal collaboration and team communication)

Hiring Process

Two interviews (first with the hiring leader, then with a member of his team), plus an aptitude test.

What We Offer

• Equipment provided directly by the company (laptop, peripherals, software access)
• 14 days of PTO