Sales Support and Administrative Coordinator
About the Company
A US senior care placement and referral franchise founded in 2003 and headquartered in Arizona. It provides free placement services that help families find the right residential care, memory care and senior housing options across the US. With 140+ franchisees operating in 36 states and Washington D.C., its local consultants guide families through evaluating and selecting senior care facilities at no cost to the family.
Role Summary
As the first point of contact for families in transition, you will provide the administrative foundation that allows the senior placement consultants to focus on finding the best care settings for their clients.
Position Details
- Reports to: Senior placement consultants
- Location: Remote (home-based)
- Employment type: Full-time
- Language: Excellent English required
- Experience: 2+ years
- Education: Bachelor's degree in Business, Healthcare Administration or a related field
- Working hours: 9:00 AM to 5:30 PM EST
- PTO: 10 days
- Training: 3 to 4 days
Key Responsibilities
- Maintain accurate records of customer interactions and sales data in the company's CRM
- Coordinate and schedule tours between families, senior care communities and placement consultants
- Prepare and file placement agreements, contracts and required medical and financial paperwork
- Create and distribute email campaigns and online marketing collateral
- Serve as the first point of contact for families, handling inbound calls, inquiries and emails with empathy
- Collect initial details on care needs, budget and location to support the placement consultants
Required Skills
- 2+ years of experience in administrative support, customer service or healthcare
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM software
- Excellent written and spoken English
- Exceptional communication skills and a can-do attitude
- High levels of empathy and patience when speaking with stressed family caregivers
Nice to Have
- Experience working with, or a desire to serve, the senior population
Hiring Process
Two interviews plus a reference check.
What We Offer
- 10 days of PTO
- Home-based, remote work environment
- 3 to 4 days of training
Ready to apply?
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